Refund Policy

Last updated: 12 November 2026

This policy explains when you get your money back for an order on take-top.com and how. It is part of our Terms of Service.

When you get a refund

  • The order cannot be delivered. If a problem on our side keeps a paid order from starting or finishing and we cannot fix it within a reasonable time, you get a full refund.
  • The order is delivered only in part. If we cannot deliver the whole quantity, you get a refund for the part that was not delivered.
  • A guaranteed drop cannot be refilled. If something we delivered drops during the guarantee period and we cannot restore it, you get a refund for the part that was lost.
  • You were charged by mistake. A double or wrong charge is refunded in full once our payment records confirm it.

When there is no refund

  • The order was delivered in full. We deliver the quantity you ordered; comments, sales or reach that may follow are not part of it.
  • The username or link was entered wrongly, or after the order the profile was made private, the username was changed or the post was deleted. Such orders count as delivered.
  • Another promotion ran on the same profile or post at the same time.
  • The order was a free trial.

Even then, write to us: we look at every case and try to find a fair solution.

Cancelling an order

Most orders start within minutes of payment, and an order that has started cannot be cancelled. If you made a mistake in an order, contact us at once.

How to ask for a refund

Use the form on our Contact page and give the order or payment number, the email address used for the order and a short description of the problem. We check the order’s delivery history and reply by email, normally within three business days.

How the money comes back

An approved refund goes back to the card or wallet you paid with, in the currency of the payment. We send it as soon as it is approved; depending on your bank it takes up to ten business days to appear on your statement. If it has not arrived by then, please ask your bank, and contact us if they cannot find it.

Payment disputes

If you think a charge is wrong, please contact us before opening a dispute with your bank: we can check it and, where it is due, refund it faster than a chargeback would.